TERMS OF SERVICE

“Automis”, “we”, “our”: Automis, AI & Marketing Agency, registered in Estonia (registration no. 17179196), with registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Järvevana tee 9, 11314.

“Client”: any natural or legal person who enters into a contract with Automis for the provision of Services.

“Services”: the marketing, AI automation, advertising management, voice AI, and consulting services offered by Automis.

“End User”: any person who interacts with the Client’s assets (Meta pages/profiles, phone lines, website forms, etc.).

“Meta Platform”: Facebook, Instagram, Messenger, and related developer APIs provided by Meta Platforms, Inc.

“Third-Party Platforms”: Google Ads, TikTok Ads, LinkedIn Ads, X Ads, and any other advertising or communication platform used in the delivery of Services.

Automis provides the following services, as agreed in the individual contract with each Client:

Automis cannot guarantee uninterrupted continuity of Services that depend on third-party platforms. The platforms used in delivering our Services (Meta, Google, TikTok, LinkedIn, telephony providers, etc.) are subject to:

• Unilateral changes to APIs, rate limits, permissions, and policies by the platform provider
• Suspension or revocation of app permissions or API access by the platform provider, with or without notice
• Limitations, restrictions, or suspension of the Client’s account/page by the platform for policy violations
• Technical outages or service interruptions by the platform

In the event of any such limitation, suspension, or revocation:

• Automis will promptly notify the Client and collaborate to resolve the issue where possible.
• Automis is not liable for losses, damages, or lost revenue resulting from actions taken by third-party platforms.
• The Client may not claim compensation or refunds for service periods impacted by platform-imposed limitations.
• Automis reserves the right to suspend affected Services without penalty if platform changes make continued delivery impossible or unlawful.

In addition to the general terms, the following applies specifically to Voice AI Services:

• AI disclosure: Automis’s voice agents are powered by artificial intelligence. Depending on the Client’s preferences and applicable law, the AI may identify itself as an automated system at the beginning of each call.
• Call recording: calls may be recorded and transcribed. The Client is responsible for configuring the appropriate consent mechanisms and disclosures as required by applicable law.
• Human escalation: the AI agent can transfer calls to a human operator when it cannot handle a request. The Client must provide a valid escalation path.
• No medical/legal/financial advice: AI voice agents do not provide professional, medical, legal, or financial advice. Responses are informational only.
• Uptime: Automis targets 99.5% uptime for Voice AI services but does not guarantee uninterrupted availability. Telephony provider outages are outside our control.

Automis processes End User data on behalf of the Client as a Data Processor under Article 28 GDPR. The relationship is governed by a Data Processing Agreement (DPA) signed between Automis and the Client, which specifies: categories of data processed, purposes of processing, security measures, sub-processors, deletion obligations, and data breach procedures.

For full details on data processing, see our Privacy Policy.

All workflows, automations, templates, code, processes, voice agent configurations, and documentation created by Automis in the course of the Services remain the intellectual property of Automis, unless otherwise agreed in writing. The Client receives a non-exclusive, non-transferable license to use the Services for the duration of the contract.

The Client retains ownership of their own content, brand assets, ad creatives provided to Automis, and data within their own platforms and CRM.

The contract has the duration specified in the individual agreement. Either party may terminate with 30 days’ written notice. Upon termination, Automis will: deactivate all automations, revoke access to the Client’s platforms, delete Client data in accordance with the Privacy Policy and DPA, and provide a final report upon request.

Automis may terminate or suspend the contract with immediate effect if the Client materially breaches these Terms, violates platform policies, uses the Services for unlawful activities, or fails to pay after notice.

The Services are provided “as is.” Automis does not guarantee specific results in terms of leads, conversions, sales, appointments booked, or growth. Automis’s total aggregate liability to the Client for any claim arising from the contract shall not exceed the total amount paid by the Client in the 12 months preceding the event giving rise to the claim.

Automis is not liable for: indirect, incidental, consequential, or punitive damages; lost profits or lost business opportunities; actions taken by third-party platforms (Meta, Google, etc.); inaccuracies in AI-generated responses; decisions made by End Users based on automated responses; or force majeure events.

The Client may not use the Services for: spam or unsolicited mass messaging, fraud, phishing, or deceptive practices, violation of third-party rights (privacy, intellectual property, etc.), distribution of malware or harmful content, any activity prohibited by applicable laws or platform policies, or reverse-engineering or reselling Automis’s technology without written authorization.

Automis reserves the right to immediately suspend Services in case of violation of these restrictions.

For any questions regarding these Terms of Service:

Automis — AI & Marketing Agency